
Chase has figured out how to recoup their losses, and it’s ingenious. Don’t give out money, but pretend like you did.
Let me explain.
I went to an ATM today and requested forty dollars. I don’t know if I’m the only one, but every time I’m at an ATM I have an irrational fear that it’ll screw up the counting and nobody will believe me when I try to correct the mistake. I always think this, but of course, it has never happened.
Today was worse. It said, “Please take your cash” and did not give me anything to take. I didn’t request a receipt, because they always end up in the trash two seconds later.
A woman saw my confusion and said, “Did it not give you your money? That happened to me. You need to make like 10 calls to your bank, a few calls to the number on the ATM and it’s all super annoying, but you’ll eventually get your money back.”
I went into the Duane Reade that houses the ATM (for those who don’t know, Duane Reade is like a CVS or Walgreens) and told the manager that the machine was broken.
He said, “Sorry, we can’t put a sign on the ATM. Chase doesn’t allow us to.”
I was stunned. Not only do I have to go through this hassle, but every person for the rest of the day will also get screwed.
Now, here’s the best part. The fact that you have to jump through hurdles to get your money back makes it just like mail-in rebates. There’s simply some percentage of people that will not bother or forget about it. At that point, it’s turned into free money for Chase. Woo! Financial crisis over.
I don’t actually believe this was their motive, but it’s quite ridiculous that they won’t allow employees to mark the machine out of order. Then again, are banks sleazy enough to have thought this through?